We are experiencing unusually high demand at this time

Your order may experience a 2- 5 day delay

Shipping & Returns

Shipping Fees

FREE SHIPPING WITHIN CANADA ON ORDERS OVER $69*

Shipping rates calculated at checkout for international orders and orders that do not qualify for free shipping

*Free Shipping does not apply to oversized, overwieght or sale priced items

 

 

Return Policy

If you are not completely satisfied with your purchase contact Strictly V-Twin Inc to generate a return number.  Return the new/unused item in the original package, with a copy of the invoice within 15 days after original purchase. An exchange or credit will be issued, no refunds.

Items returned outside of the 15 day period are subject to a 15% restocking fee.  Returns will not be accepted more than 30 days after original purchase.  The return number must be visible on the outside of the package, packages without return numbers will not be accepted.  Strictly V-Twin is not responsible for the cost of return shipping, packages shipped collect will not be accepted.  Original shipping and handling charges are not refundable

Special Orders are non-returnable.  All Sale and Clearance priced items are final sale and are non-returnable. Un-packaged items can only be returned due to a manufacturers defect. If such a defect has occurred contact Strictly V-Twin Inc and a solution and replacement item will be determined. Electrical Parts, Videos, Books, Helmets, Open Gasket Sets and Clothing are not returnable. Fuel Tanks, Frames and other items in raw finishes cannot be returned once painted or plated.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge.

Return Shipping Instructions: Do not send packages collect.  Return via prepaid courier or canada post. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Sales Tax

13% HST is charged on ontario orders as required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backordered Items

At this time we are not allowing out of stock items to be placed in your cart.  You can request an availability date for any item that is out of stock.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Secured Online Shopping

We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection.

Warranty and Liability

Strictly V-Twin Inc makes NO warranty with regard to products sold by us, expressed or implied, including without limitation, any warranties of merchantability and fitness for a particular purpose. Manufacturer’s warranties will apply where possible. The manufacturer shall be solely responsible for any damage to person or property arising from design, manufacture, and testing of its products and Strictly V-Twin Inc accepts no liability for such damages. Strictly V-Twin Inc shall not be liable for consequential or any other damages. If you have purchased a product from us that you feel is defective, please contact us and an appropriate solution will be determined.